NEXT Service Design 2012

NEXT Service Design 2012

Gesendet von Flipboard


Köln International School of Design

Vom Kölner Modell zur KISD

Unser Anspruch ist, dass Design-Ausbildung sich stets den Erfordernissen der Lebens- und Arbeitsumwelt anpasst. Wie 1991, als das Kölner Modell (einer Design-Ausbildung) als konsequente Weiterentwicklung der tradierten Design-Ausbildung initiert wurde, so haben wir 2002 nach 11 Jahren den nächsten großen Schritt getan:

den Wandel zur Köln International School of Design.

viaProfil – KISD.

Engine Service Design | Service Design

Service design

Service design is a design specialism that helps develop and deliver great services. Service design projects improve factors like ease of use, satisfaction, loyalty and efficiency right across areas such as environments, communications and products – and not forgetting the people who deliver the service. For a quick overview, download our Two minute guide to service design.

via Engine Service Design | Service Design.

This is Service Design Thinking

This is service design thinking book


This book outlines a contemporary approach for service innovation. »This is Service Design Thinking.« introduces a new way of thinking to beginners but also serves as a reference for professionals. It explains the approach, its background, process, methods and tools — and connects theory to contemporary case studies.

A set of 23 international authors created this interdisciplinary textbook applying exactly the same user-centered and co-creative approach it preaches.

viaThis is Service Design Thinking.